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Case Study · Technology

Cluster charge reversed on a Cloud Pak audit.

A technology firm faced a cluster wide charge after IBM found a container compliance gap on its Cloud Pak deployment. We proved the VPC and entitlement boundary and rolled the charge back to the licensed workload. Independent, not affiliated with IBM Corporation.

Sector
Technology
Products
Cloud Pak · OpenShift
Result
Cluster charge reversed
The situation.

The client ran an IBM Cloud Pak on an OpenShift cluster that also hosted unrelated workloads. During an audit, IBM identified a container compliance gap and applied the container rule that bites hardest: where a Cloud Pak deployment is non-compliant, IBM charges for every core in the cluster, not only the cores running the licensed software. The opening claim counted the entire cluster against the Cloud Pak entitlement.

The exposure was not driven by over-deployment of the IBM product. It was driven by the cluster boundary. The licensed workload sat well within entitlement, but the charge swept in cores that never touched the Cloud Pak. Left unchallenged, the methodology, not the usage, would have set the number.

What we did.
01
Contain
Scoped the cluster data request and held back the full estate dump until the workload boundary was documented.
02
Reconcile
Mapped VPC consumption to the Cloud Pak entitlement and separated the licensed workload from the rest of the cluster.
03
Challenge
Disputed the cluster wide charge with evidence that the compliance gap did not extend to cores outside the licensed scope.
04
Settle
Closed on the licensed workload with a corrected reporting posture folded into the terms going forward.
The outcome.

The cluster wide charge was reversed back to the licensed workload. By proving the VPC count and the entitlement boundary, the defense moved the basis of the claim from the whole cluster to the cores that actually ran the Cloud Pak. The corrected container reporting posture was carried into the settlement so the same gap could not reopen at the next lookback.

"The charge assumed the whole cluster. Proving the workload boundary moved the number back to what we actually ran."

Director of Platform Engineering · Technology Firm

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Independent. Not affiliated with IBM Corporation.Buyer Side · Est. 2019